Help
  • About
  • Customer Service
Customer Service
Contact Us
FAQs

1. How do I earn cashback?

Only 3 steps, you can earn your cash back:

1) Browse our site and choose the retailer you want to shop

2) Click through MaxRebates to your favorite retailer and make your purchase in the same click session.

3) The retailer pays us commission for your purchase and we would give all of commission back to you.

 


2.Can I still get cashback if I forgot to click-through to a store at MaxRebates?

Unfortunately, only orders placed through MaxRebates’ store link are eligible for cashback

 

Are orders placed via telephone or in-store purchases eligible for cashback?

Unfortunately, orders placed outside of MaxRebates do not qualify for cashback.

 


3. What is the difference between “Cash Pending” and “Cash Payable”?

Cash Pending: Pending orders stay in the 'Pending' state for 90 days to account because of different store return policies, order cancellations and to provide ample time for collection of commissions from stores.

Cash Payable: Once pending cashback have moved to payable status, those cashback can be paid out by requesting a payment via check or Paypal. Please note that you must meet the minimum amount of $10.

 


4. Why doesn’t my cashback show up in my account after I complete my purchase immediately?

Transactions may take a few days to show up on your earning page as “Cash Pending”. If you have waited more than 7 days and there is still no sign of your purchase, you can lodge a missing cashback claim.

 

Why has my cashback not reached payable yet? And how long does my cashback become payable?

This is because that is how long takes for cashback to reach us. Generally speaking, It often take up to 90 days for cash back to become payable This depends on the product and the merchant. Also, in some cases it could take longer than 90 days if the merchant has placed an extension on the order. 

 


5. How do I request payout?

When your cashback status have become payable and payable amount reaches $10, you can request it. You’ll need to log in your MaxRebates account and click ‘payout’ button and choose your method of payout.

Why have I not yet received my payout?

If you have requested a payout by ACH or Paypal, we would expect you to see the funds in your bank or Paypal account within 4 business days, however, problems can occur from time to time. Please double check that your Paypal email or Bank account and routing numbers are correctly entered. If all you entered are right and you haven’t received the payment after 4 business days, please contact us.

 


6. What if my purchase doesn’t show up in my account?

Generally speaking, transactions may take a few days to show up on your earning page, but the tracking system isn’t perfect and sometimes problems can arise. So if your cashback doesn’t show up in your account more than 7 days, you can lodge a missing cashback claim.

 


7. What if I want to return/change/cancel an order?

Returns are subject to the return policy of the store from which you made the purchase. If you return or cancel an item, we will reverse any cash back earned from that sale.

 

Exchanges also usually reverse cash back rewards. In the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it usually fails to capture the referral from MaxRebates in order to credit us. To avoid losing cash back on an exchange, we recommend returning the merchandise and making a new transaction via MaxRebates.

 


8. What if my cashback amount is wrong?

From time to time, a merchant reports an order amount incorrectly. If it has not been corrected with one week, please contact customer service at contact@maxrebates.com.

 


9. Why did my cashback zero out?

Cashback can be zeroed out (reversed) for several reasons including:

1) The merchant processed the order as a ‘return’.

2) The merchant reversed the order due to use of unauthorized coupon.

3) The merchant reversed the order due to contact with their customer service department.

 

If an exchange or partial return was made on an order and the whole order was reversed, please contact customer service at contact@maxrebates.com to open a claim with the merchant.

Other Questions